Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he has no right to exchange the product after the seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the cost of shipping if he wants to exchange the product, and in international exchanges, the consumer bears all shipping costs and delivery of the product to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer is not allowed to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing products through online software downloads. Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he has no right to the product after the seven days have passed. 2- To refund the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before refunding to ensure its safety. 3- The consumer bears the costs of the refund process, and in the case of international refunds, the consumer bears all shipping costs and delivery of the product to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer is not allowed to refund the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing products through online software downloads. 7- In the case of booking a service appointment and attending the appointment and performing the required service, neither exchange nor refund is allowed, regardless of the amount paid, whether via Mada, Visa, Tamara, or any other payment method.